Two wet floor signs on the ground

Creating a Single Source of Truth for Customer Data

In my last post I introduced The Silo Connect Framework – a process to drive business success intentionally.  At the base of the Framework is its most crucial element: good, clean customer data.  A single source of truth that’s available to every part of the business in real time.  If all departments within an organization…

Utilizing a single source of truth, this image symbolizes the transformation and clarity brought by centralizing customer data.

How to Gain Intentional Success in Your Business

What do I mean by intentional success?  I’ve worked for many great companies over my career, and I’ve seen varying definitions of business success.  In my experience, simply achieving or surpassing your targets isn’t a cause to pop open the champagne – not in and of itself.  That’s because you’ve just raised the bar, and…